WHO I AM
Committed to Your Forward Movement
My favorite hobby is audio engineering. I am fascinated by sound, how it travels, and most especially, how to capture it most accurately. Once a sound is captured, it is up to the electronics to reproduce it the way the listener wants to hear it. A good engineer balances the audio result by listening to it through the widest range of speakers possible. You can imagine the fun you could have listening to your favorite sound through so many types of speakers. There is a lot of mess to clean up, but once it is, it is to the pure delight on the listener and audio creator alike.
Customer management is like that for me. It is too difficult to express the tone of the customer through one medium. It is fantastic to have feedback from the salespeople. But it is much richer to integrate with marketing and customer service people as well. Marketers work hard at getting good leads that will drive sales people to produce more sales that customer service professionals will make happy to find ways to get them to repurchase or tell their friends that are all in the pool of leads the marketers are trying to reach and well… you see my point. I am an expert organizer and love getting to know people through marketers, sales, and customer service experiences. It’s what I’ve studied, it’s what I’m fascinated with, and it’s what I can help you with, joyfully!
Tune the tones of you customer quest, make your customers happy, make your people happy, allow that smile to come across your face!
MY EXPERIENCES
THE MAIDS
I worked 15 years for The Maids serving Austin, a locally owned franchise of The Maids International. During that time we opened a second location in San Antonio and started an additional service unit. 10 years in sales turned into general management with partial ownership.
​
Key Functions:
Sales
Marketing
IT Management
Operations
Business Development
COMMON FOLK STUDIO
This was my personal business that was a record label. I owned the recording studio and offered services from recording through full production of albums. Business contracts were designed and a business plan was drafted.
​
Key Utilities:
Business Planning
Software Editing
Marketing
Operations
BYCRAFTSPEOPLE
The is my personal eCommerce marketplace where I sell artisan gift items. I created a business plan, went through all the processes to set the business up, worked with vendors and customers. I also set up marketing plans and implemented them.
​
Key Utilities:
MailChimp Email Marketing
Shopify
Google Analytics
Content Marketing
UHAUL MOVING AND STORAGE
I had a great time working with dealers and Uhaul employees to make sure customers got what they needed, were safe, and profitable locations. I spent 2 years primarily in sales and customer service roles.
​
Management:
Area Field Manager
Field Manager
Reservation Manager
​
WESTERN GOVERNORS UNIVERSITY
After 20 years professional experience, it was time to fill in the blanks. I took 2 years to earn a degree and graduated at the end of 2018!
​
Accomplished:
B.S. in Marketing Management
2 detailed business plans
SALESFORCE TRAILHEAD
To continue my education, I found Salesforce the best tool to collate my passions and talents. It is a work in process and my community there is building all around the world.
​
Working towards:
Administrator Certification